Write to hey@lanhabay.cruises. We do not publish a phone number or a street address, and we do not run a chat or social-media inbox.
We cannot promise a reply to every message. We never ask for payment details, passport numbers or booking passwords by email. If someone claiming to be us does, do not answer.
What we can help with
- Corrections. A pier has moved, a fee has changed, a ship has been renamed, a link is broken or a price looks wrong. Tell us the page and, if possible, a link to the operator's or the authority's notice. We check every correction before changing the page.
- Questions about our guides. If something on a page is unclear, ask and we will try to make the page clearer for everyone.
- Operators. If you run a cruise, day boat or activity in Lan Ha or on Cat Ba and our facts about your company are out of date, send the correct information with a link to your official page. We do not sell reviews, scores or placements, and we do not accept payment for coverage.
What we cannot help with
We are an independent guide, not a travel agency. We do not take bookings and have no access to your reservation. For these, contact the platform or operator you booked with:
- Changing, cancelling or refunding a booking: the platform (GetYourGuide, Klook or Trip.com) or the operator, under the terms you accepted when booking.
- Storm cancellations: sailing bans are issued by the port authorities, not by the cruise lines or by us. Refunds follow the operator's or the platform's terms.
- Pick-up times, meeting points and passport details: these are on your voucher; the operator confirms them.
- Complaints about a cruise or tour: the operator first, then the platform you booked through.
Our disclaimer and terms of use explain the limits of what this site can do. For how we handle your email, see the privacy policy.
What to include
A good correction gives us the page address, what is wrong, what you believe is right and where you saw it: an operator's notice, an official announcement, a press article or your own voucher. Photos of signs at a pier or a park gate, with the date, help too. We never publish your name or email address.
Before you write
Many common questions are answered in the guides: which pier your ship uses in piers, the official fees and the best months in best time to visit, and how to compare platforms in how to book.